🎧Customer Support
Customer Support Productivity Calculator
Measure support team efficiency by tracking tickets resolved per agent or per shift hour.
🎧
Support Efficiency
Find your productivity rate
Output ÷ Input = Productivity
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How to Calculate Customer Support Productivity
The formula for calculating productivity in customer support is straightforward:
Support Efficiency = Tickets Resolved ÷ Shift HoursThis gives you a productivity rate measured in tickets/hour, which helps you understand how efficiently resources are being converted into output.
Why Track Customer Support Productivity?
- →Identify bottlenecks and inefficiencies in your customer support workflow
- →Set realistic goals and benchmarks for your team
- →Make data-driven decisions for continuous improvement
- →Compare performance across teams or time periods
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