📞Call Center
Call Center Productivity Calculator
Evaluate call center agent performance by tracking calls handled per shift or per agent.
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Call Rate
Find your productivity rate
Output ÷ Input = Productivity
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How to Calculate Call Center Productivity
The formula for calculating productivity in call center is straightforward:
Call Rate = Calls Handled ÷ Shift HoursThis gives you a productivity rate measured in calls/hour, which helps you understand how efficiently resources are being converted into output.
Why Track Call Center Productivity?
- →Identify bottlenecks and inefficiencies in your call center workflow
- →Set realistic goals and benchmarks for your team
- →Make data-driven decisions for continuous improvement
- →Compare performance across teams or time periods
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